Position Title: Federal Work Study - Outreach Representative
# of Positions to Fill: 1
Department/Program: Admissions 62100
Work Location Authorization: Hybrid On-Site/Remote
Campus Location: Arapahoe Campus
Reports to: Senior Director of Admissions & Alumnx Relations
FLSA Classification: Non-Exempt/Hourly
FTE: 30% (12 hrs/week)
Compensation: $18.00 per hour

Application Deadline: 12/15 or until filled

The Outreach Representative work study is part of a team responsible for activities related to the recruitment, admission and enrollment of new undergraduate and graduate students as well as to strategic and development initiatives. The Outreach Representative will interact by phone, text, email, social media, and in person with prospective students and alumnx as well as conduct admissions and development research.[EH1] [EH2] 

 Job Duties & Responsibilities

• Makes outbound calls and texts to prospective undergraduate students, graduate students, and alumnx.
• Sends follow-up emails to prospective undergraduate students, graduate students, and alumnx.
• Describe academic and co-curricular life at Naropa.
• Learn about academic offerings at the University and respond to basic questions.
• Describes the admission process to the prospective student.
• Actively maintain accurate contact and demographic information in all systems.
• Completes records of telephone interactions.
• Warmly connects callers with the appropriate party for follow-up.
• Conducts data research to identify qualified prospects and engaged alumni.
• Attends periodic meetings to stay up-to-date on the admissions process and what is new at Naropa.
• Attends Experience Naropa recruiting events.
• Other duties as assigned by the Assistant Director of Admissions Operations.

What Naropa Requires…

 Student must be awarded federal work study hours by the Naropa Financial Aid office in order to fill this position.

• High degree of emotional intelligence, critical thinking and assertive communication skills. 
• Ability to create and  a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties.
• Customer service skills including customer focus.
• Phone skills including listening, verbal communication, and relationship building skills.
• Excellent interpersonal, organizational, analytical and communication skills, both written and spoken.
• Strong sense of initiative and self-direction, a high level of motivation and a strong work ethic.
• A commitment to quality teamwork.
• A positive attitude, sense of humor, and service orientation.
• Intermediate to advanced knowledge of Microsoft Office Suite, Microsoft Outlook, and data base entry/management.
• Commitment to co-create a diverse and inclusive community and actively participate in related professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
•  All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
• All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.

  What We’d Like You to Have…

• Conversationally fluent in Spanish. 

Physical Requirements & Environmental Conditions

 Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s):

• 25 pounds

 During regular daily activities, employee must be able to do the following with or without reasonable accommodation: Stand, walk, sit, handle/finger, bend at the waist, reach above should level, kneel and crouch.

During regular daily activities, employee may be exposed to the following: Interruptions/distractions.

 Naropa recognizes the following holidays throughout the year:

-Martin Luther King, Jr. Day

-Memorial Day

-Juneteenth

-Independence Day

-Labor Day

-Fall Break, 4th Thursday and Friday in November

-Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s

Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.

A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.

Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.

All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.

The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.

Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program. Naropa University’s commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE

Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.

JOB CODE: AY2425 0010