Junior Systems Administrator
Position Title: Junior Systems Administrator
# of Positions to Fill: 1
Department/Program: IT 63300
Remote Work Authorization: Hybrid On-Site/Remote
Campus Location: 63rd St Operations
Reports to: Associate Director of Information Technology
FLSA Classification: Exempt/Salaried
FTE: 100% (40 hrs/week)
Compensation: $57,500 - 65,000 depending on experience.
Application Deadline: 2/15 or until filled
Job Summary
The Junior Systems Administrator position will work in conjunction with the Associate Director of IT to manage Naropa’s hybrid domain infrastructure, Azure Active Directory, and On-Premises Active Directory. Providing complete technical support to a windows and linux based Client Server office environment. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of PCs, Printer, Telecom, Network and software problems, which may range from straightforward to more complicated technical issues. As issues arise, the Junior Systems Administrator will be responsible for the creation of troubleshooting procedures, that will be documented and utilized by Naropa IT support staff. There is also a range of administration duties within this role, including but not limited to telecom management, wireless issues, security related issue, and vendor management.
Job Duties & Responsibilities
• Navigation and technical administration of a Help Desk ticketing system. This involves critical thinking, working with deadlines, and exceeding user expectations.
• Adhering to fundamental security principles, such as maintaining strong password complexity, regularly patching systems, and keeping up to date with new security incidents and vulnerabilities.
• Perform Active Directory Services administration and management to include managing accounts, design, cleanup and routine maintenance and configuration.
• Perform cleanup and assist with the administration of Azure, Azure Active Directory, and other cloud based admin resources.
• Conduct product research and purchase server hardware, software and networking services or products.
• Collaborate with the Helpdesk Supervisor to purchase, implement and manage the inventory of Naropa user hardware.
• Support and manage Windows, Linux, and MacOS operating systems.
• Assist in the creation of deployment and maintenance procedures for enterprise software applications, including (but not limited to) Microsoft Office, Adobe products,
• Creates, configures, implements, installs, monitors, troubleshoots and evaluates new and existing operating systems.
• Ensure security through access controls, backups and firewalls.
• Distribution/installation of software and software updates (WSUS).
• Responsible for maintaining system documentation.
• Make recommendations and implement changes that will ensure a high quality of service.
• Other duties as assigned.
• Assist with network components of server installations and troubleshooting.
• Responsible for performing or assisting in Switch and Router configuration & support.
• Responsible for Firewall maintenance.
• DNS and DHCP implementation, configuration, maintenance, and/or troubleshooting.
• Stay apprised of, and assist in implementing, best security practices throughout University network infrastructure.
• Troubleshoot/assist in network issues as needed.
• Assisting Technical Support Specialists including troubleshooting hardware and software problems.
• Create, update, and resolve helpdesk tickets and work on issues that pertain to the equipment and services that Naropa supports and maintains.
• Automation of core IT processes through the use of Powershell, in addition to other scripting languages as necessary.
• Upkeep of existing automations and scripts.
What We Require
• Bachelor’s degree in Computer Science, Information Technology, or related field. (Equivalent experience may be substituted on an individual basis)
• Experience with Network router, switch, wireless access point, and firewall hardware & software installation, and troubleshooting.
• Experience with computer hardware, software and operating system installations and troubleshooting (Windows, MacOS, Linux).
• 2+ years of experience in an information technology role.
• Basic networking knowledge in IPv4 and related protocols such as DHCP, DNS, and the importance of VLANs.
• Strong troubleshooting skills and a willingness to learn new technologies.
• Ability to create and maintain a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties.
• Excellent interpersonal skills and the ability to work closely with a diverse community.
• Excellent written and verbal skills.
• Comfortable working in a fast-paced team environment.
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
Physical Requirements & Environmental Conditions
Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s):
• Must be able to lift 50 pounds regularly
During regular daily activities, employee must be able to do the following with or without reasonable accommodation (check all that apply):
☒ Stand
☒ Walk
☒ Sit
☒ Run
☒ Handle/Finger
☒ Bend at the waist
☒ Reach above shoulder level
☒ Kneel
☐ Crouch
☒ Crawl
During regular daily activities, employee may be exposed to the following:
☒ Interruptions/Distractions
☒ Heat/Cold
☒ Dust
☒ Dampness
☒ Heights
☒ Moving machinery parts
☐ Other (please list):
Naropa recognizes the following holidays throughout the year:
-Martin Luther King, Jr. Day
-Memorial Day
-Juneteenth
-Independence Day
-Labor Day
-Fall Break, 4th Thursday and Friday in November
-Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.
Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.