Federal Work Study – NCCC Administrative Assistant
Position Title: Federal Work Study – NCCC Administrative Assistant
# of Positions to Fill: 2-3
Department/Program: NCCC 93000
Work Location Authorization: 100% On-Site
Campus Location: Naropa Community Counseling Center
Reports to: Practice Manager
FLSA Classification: Non-Exempt/Hourly
FTE: 10-20 hrs/week)
Compensation: $18.00 - $18.00 per hour
Application Deadline: 8/15 or until filled
Job Summary
The purpose of this position is to provide administrative support to Naropa Community Counseling staff and interns, in order to support the smooth functioning of the clinic site. This position is located at the Naropa Community Counseling Center on Table Mesa Drive. Applicants must be able to arrange reliable transportation and commit to a regular schedule.
Job Duties & Responsibilities
• Create and maintain a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties.
• Administrative duties, including, but not limited to answering phones, welcoming clients at reception desk, scheduling meetings, basic data entry, filing, and managing office supplies.
• Support clients with clinic information and explaining intake and registration processes.
• Transcribe and monitor waitlist entries, and schedule intake appointments as necessary.
• Help maintain a clean and uplifting clinic environment, organize the reception area, and maintain and supply the clinician rooms as appropriate.
• Perform routine customer service tasks requiring good listening and response skills, basic clinic knowledge, and a friendly, responsive attitude.
• Assist with social media posting and visibility of clinic and services in the community, with guidance from Practice Manager.
• Help prepare resource lists for clients and staff.
• Assist with the Medicaid process, including, but not limited to, data entry, verifying patient eligibility, and reviewing and submitting CCAR forms.
• Assist Director with a variety of research projects as directed.
• Assist Interns/Externs (for example; onboarding, promoting use of art supplies).
• Help maintain Quality Control in clinic by auditing client files as directed.
• Other duties as assigned.
Minimum Qualifications:
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
• Student must be awarded federal work study hours by the Financial Aid Office in order to hold this position.
• Ability to create and maintain a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties.
• Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word, in particular).
• Basic math skills.
• Attention to detail.
• Demonstrated confidentiality and trustworthiness in working with sensitive data.
• Reliability, willingness to learn, and a professional approach.
Preferred Qualifications:
• Previous customer service experience.
• Social Media and Marketing knowledge and experience.
Physical Requirements & Environmental Conditions
During regular daily activities, employee must be able to do the following with or without reasonable accommodation: lift up to 25 pounds, stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level, kneel, crouch, and interruptions/distraction.
Naropa recognizes the following holidays throughout the year: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Fall Break, 4th Thursday and Friday in November, and Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s.
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.
Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.