Student Experience and Admissions Office Manager
Position Title: Student Experience and Admissions Office Manager
# of Openings: 1
Department/Program: Admissions 62100
Work Location: 100% On-Site
Campus Location: Arapahoe Campus
Reports to: Karen Wills
FLSA Classification: Non-Exempt/Hourly
FTE: 100% (40 hrs/week)
Compensation: $23.00 - $27.00 DOE
Application Deadline: 9/21/25
Job Summary
The Office Manager is an essential part of the Admissions team, providing administrative support to ensure efficient operations and excellent customer service for prospective and current students, alumnx, staff, faculty, and other visitors. This position is in-person and will be stationed at the front desk of Wulsin Hall (main administration building) on the Arapahoe campus on days in the office. The Office Manager will plan virtual and on campus events throughout the year. Events are created for prospective students and parents, as well as counselors, professors and community visitors. In addition, the Office Manager provides a high level of customer service and manages all aspects of prospective student visits and appointments, including class observations, tours and meetings with Naropa University faculty, staff and students. This position serves as first contact for the office and must deliver excellent customer service and time management skills along with precise attention to details.
Job Duties & Responsibilities
• Event planning, management, and support for virtual and in person events, including graduate interview days, virtual open houses, group information sessions, campus tours, and orientation. Plan and coordinate admissions events including space reservations, catering, staffing, budget planning and management, and event execution.
• Utilize appropriate software (25Live, MS Office Suite, Zoom, EventBrite, Acuity, and Canvas) to support Admissions office staffing, events and appointments; act as the lead administrator for Acuity scheduling software for the department.
• Coordinate the class observation program each semester, including working with the Registrar’s Office, Academic Departments and individual faculty members.
• Act as the main receptionist for Wulsin Hall; maintain knowledge of university programs and events; provide information to community members.
• Review Naropa.edu chatbot conversations, routing and knowledge base updates accordingly.
• Oversee communication to and from the main admissions email.
• Monitor and update the Integrative University Work cycle via MS Project.
• Maintain a welcoming, neat appearance of the front lobby Wulsin Hall and work area behind the front desk.
• Create and maintain a front desk training module in Canvas, with information on the university calendar and events, customer service etiquette, accessing the phone system, etc.
• Create and maintain a promotional item strategy.
• Supply orders and inventory maintenance: order and purchase office supplies and promotional items; submit purchase orders for vendor payment; organize and maintain current inventory; fulfill swag requests from other departments within Naropa.
• Supervision of work study student employees.
• Proxy timecard approval support for the Associate Vice President of Admissions and Strategic Initiatives.
Minimum Requirements
• Bachelor’s degree in business, education or something similar. 4 additional years of experience may substitute for degree
• 5 years of applicable administrative and/or customer service experience.
• Knowledge of Microsoft 365 Suite of applications.
• Experience working in CRMs and Marketing Automation software.
• Excellent customer service and interpersonal skills.
• Highly organized and detail oriented.
• Resourceful, able to work independently, practice respectful communication and utilize sound judgement.
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
Physical Requirements & Environmental Conditions
During regular daily activities, employee must be able to do the following with or without reasonable accommodation: lift up to 25 pounds, stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level, kneel, crouch, interruptions/distractions and dust.
Naropa recognizes the following holidays throughout the year: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Fall Break, 4th Thursday and Friday in November, and Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s.
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.
Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.