Position Title: Federal Work Study – Financial Aid Assistant
# of Positions to Fill:   1 
Department/Program:   Financial Aid 55000
Work Location Authorization: Hybrid On-Site/Remote
Campus Location:   Arapahoe Campus
Reports to:   Director, Student Financial Services
FLSA Classification:   Non-Exempt/Hourly
FTE:   13% (5hrs/week)
Compensation:   $18.00 - $18.00 per hour

Application Deadline: December 15, 2024 or when position is filled. 

Job Summary

 The Financial Aid Assistant is responsible for providing administrative support in the Student Financial Services department, as well as, providing exceptional customer service to students and families during the financial aid process.

Job Duties & Responsibilities 

 •Create and maintain a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties. 
•Assist students with general questions pertaining to their financial aid for walk-ins, phone calls, and emails.
•Perform data entry, document tracking, website maintenance, and updates in student data system.
•Maintain basic understanding of financial aid policy and procedure, regularly handle confidential information and maintain confidentiality of all student records and interactions in accordance with the Family Educational Rights and Privacy Act (FERPA).
•Review incoming financial aid documents and scholarship applications for completeness. 
•Assist with mass mailings such as student award packets, including copying documents, folding documents, printing labels, stuffing envelopes, and sealing & mailing envelopes.  Mail letters and make phone calls to students who are missing documentation. Perform mail merges for mass communications.
•Other duties as assigned. 

What Naropa Requires…
• Student must be awarded federal work study hours by Financial Aid in order to fill this position.
• Ability to create and maintain a positive team environment and behave professionally with everyone encountered in the course and scope of the job duties. • Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word, in particular).
• Basic math skills, including addition, subtraction, multiplication, division, and the ability to use a standard office calculator.
• Reliable and punctual.
• Excellent attention to detail. 
• Excellent verbal, written, and interpersonal skills. 
• Ability to maintain confidentiality. 
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors. 

 What We’d Like You to Have…
• Familiarity with student information systems. 
• Previous customer service or financial aid experience. 

Physical Requirements & Environmental Conditions Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s):•25 pounds
During regular daily activities, employee must be able to do the following with or without reasonable accommodation:  Stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level, kneel and crouch. 
During regular daily activities, employee may be exposed to the following:  Interruptions/Distractions

Naropa recognizes the following holidays throughout the year:

-Martin Luther King, Jr. Day

-Memorial Day

-Juneteenth

-Independence Day

-Labor Day

-Fall Break, 4th Thursday and Friday in November

-Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s

Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.

A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.

Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.

All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.

The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.

Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program. 

Naropa University is an equal opportunity, non-discriminatory employer and Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.

JOB CODE: AY2425 0008